Do you want to return your order or exchange it for another item?
What a shame that the item(s) are not good, but of course it can happen! Fortunately, you can easily return or exchange your purchase (provided the item(s) meet our return conditions). You can return your item(s) within the Netherlands from €6.95.
The rates for returns outside the Netherlands can be found on the page where you register your return.
Return conditions:
- The consumer has (at least) 14 days to cancel the order and register the return.
- Then (at least) 14 days to return the product.
- After registering the return, you as a retailer have (a maximum of) 14 days to refund the order amount including shipping costs.
- Discounted items cannot be returned.
- The items must be returned with all accessories supplied and – if reasonably possible – in their original condition and packaging.
If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging.
If the product is damaged or the packaging is damaged more than necessary to try the product, we can charge you for this reduction in value of the product. So treat the product with care and make sure that it is well packaged when returning it.
COMPLAINT
Did you receive the wrong item, wrong size, is a product missing or is the product damaged? Do not return the item yet, we cannot reimburse return costs afterwards. Our customer service will contact you within 24 hours on working days for a suitable solution!
Return address (not a visiting address)
The Woman Amsterdam
Amsterdamseweg 407
1181BP AMSTELVEEN
Returning items from multiple orders
It is no problem to return items from different orders together. As long as both orders fall within the return period, you can return items from multiple orders in one registration.
Returns with your own courier
Do you want to use a different courier than PostNL? No problem! Register your return via info@lafemme.amsterdam and send it within 14 days of receipt in the original packaging with packing slip to the address below:
The Woman Amsterdam
Amsterdamseweg 407
1181BP AMSTELVEEN
*Please note this is at your own risk, so always send it with track & trace! For shipments with your own chosen courier we can not start investigations.
We bring a unique touch to every design we create
La Femme is the result of a mother and daughter blending together their individual passions for interior styling. Fem and Marin are committed to the decoration and design of spaces that feel distinctly balanced, warm, and most importantly, like home. Our products are in sync with our goal to create cozy and lovely interiors with a strong sense of style.
We are passionate about finding affordable and original must-haves to complement your household. Most of the products we use are made by hand, everything we work with is made with heart. Our bold use of classic elements and contemporary designs enables us to create an exceptional personalized interior design, specifically for you.
Curious about how we work? See below more info.
How we work
Are you moving soon, renovating or could your current interior use a touch up? Then we can help you! View our step-by-step plan below of how we work.
Meeting: In order to make your interior dreams come true, it is important that we get to know you a little better. After all, you know best what suits you. During the first introduction, we will look at the space together and discuss your wishes and goals in detail.
Mood board: After we have discussed all your wishes, we will get to work for you. We create a mood board so that the customer has an impression of what we propose. If desired, the furniture can also be drawn.
Planning: We will look for the right furniture together with the customer and will then meet again to go through everything and discuss the latest changes.
Realization: Once we have approval from the customer, we will put everything into action.
Aftercare: Everything is delivered to the customer and we will also be present with any accessories to finish the house!
Do you have questions about the above steps? Please send us an email to info@lafemme.amsterdam or click on "contact us" at the bottom of the page and fill out the form.
